2/13/2023 0 Comments Windows generic usb hub driver![]() ![]() ![]() If that has no effect either, we would recommend using a different USB cable and a different computer with our updated ActivDriver (5.16, as of this post) installed (preferably ones which work with other Promethean hardware) with the hardware in your room.įrom there, we would look further into the Promethean hardware as the likely cause of the issue we would recommend reaching out to our support team with the board’s serial number to verify what hardware is in use and what warranty coverage may be in place for that hardware. If the computer is connected to the Promethean hardware in use with a single length of cable as described above and the same error is present in Windows’ Device Manager, please look to Article 1392 from our support page for steps to take in pointing that device to our ActivDriver through Device Manager. Right-click the entry, and select uninstall. By this, you will spot the entry related to the USB hub. If the USB cable between the computer and the board uses any additional hardware (such as extension cables, wallboxes or wall plates, or an external USB hub or adapter at either end) try either disconnecting them from the computer for about 10-20 seconds then reconnecting them to let the drivers reload or remove that hardware from the connection entirely and connect the computer to your Promethean hardware using a single 3m(10′) USB cable to verify whether or not that extra hardware was causing the error seen in Device Manager. Expand the Universal Serial Bus controllers list, plug in the USB hub and remove it again. ![]()
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